Ulta Beauty Returns
Last checked: Source: Ulta Beauty Guest Services: Returns
Table of Contents
Ulta Beauty refunds most new or gently used products returned within 30 days of purchase; from day 31 to 60 you get merchandise credit.
Returns need all original components, proof of purchase (unless Ulta can find the purchase in its system), a government-issued photo ID, and a phone number or email. Ulta recommends returning in store for a faster refund.
Mail returns are at your own cost and must ship by ground. Ulta processes mail refunds within 30 business days of receiving the return, and original shipping charges are not refunded.
Compare other stores on our Retail Returns page.
Key facts
| Topic | Policy |
|---|---|
| Return window | 30 days from purchase for a refund; 31 to 60 days for merchandise credit |
| Condition | New or gently used, with all original components |
| ID and proof | Proof of purchase (unless verifiable), government-issued photo ID, phone number or email |
| Return shipping cost | Paid by you; ground shipping only |
| Refund method | Original payment within 30 days; Ulta Beauty electronic gift card for mail returns from day 31 to 60 |
| Refund timing (mail) | Within 30 business days of receipt, plus 7 to 10 days for cards |
| Exchanges | Not by mail |
| Not returnable | Gift cards, single-use coupons, salon wigs and hair extensions, intimate wellness devices |
| International | Return in the country of original purchase |
How do I return Ulta Beauty products by mail?
- Pack the products with all original components, ideally in the box your order arrived in.
- Include your proof of purchase and apply the return mailing label.
- Ship by a ground-only method to: Ulta.com Return Center, 925 Belle Lane, Bolingbrook, IL 60490.
- Use a traceable method; Ulta suggests UPS or USPS insured mail so you can track the return.
Aerosols and products with flammable chemicals are hazardous materials and must ship under U.S. Department of Transportation (USDOT) rules. A mail return received more than 60 days after purchase is not refunded and is sent back to you.
How long does an Ulta mail refund take?
Ulta processes refunds within 30 business days of the product reaching its distribution center. Card refunds can take another 7 to 10 days to appear after you get the notification email.
Returns mailed within 30 days of purchase go back to the original payment method; between 31 and 60 days you receive an Ulta Beauty electronic gift card. Purchases paid with an Ulta gift card are refunded on a new gift card. Promotions, coupons and discounts are prorated and deducted from refunds, and rewards points earned on returned products are taken back.
Returning Ulta purchases in store
Ulta.com, buy online pick up in store and same-day orders can be returned in store. Bring the products, the order confirmation email and all original packaging. In store, purchases paid with PayPal or Afterpay are refunded to a credit or debit card of your choice, or as merchandise credit.
With a gift receipt, within 60 days, you can exchange for a product of equal or lesser value or take merchandise credit. A damaged item can be returned or exchanged in store with your receipt.
What can you not return to Ulta Beauty?
- Gift cards and single-use coupons.
- Wigs and hair extensions bought through an Ulta Beauty salon.
- Intimate wellness devices.
- Mini Brands Capsules that are opened or unsealed.
- TikTok Shop purchases: return them through the TikTok app.
DoorDash, Instacart and Uber Eats orders go back to an Ulta Beauty store within 60 days with that service's receipt. Purchases made outside the United States are returned in the country of purchase.
Shipping an Ulta return with Shipixy
Because you pay for an Ulta mail return and it must go by ground, the carrier is your choice. Compare UPS Ground Shipping, USPS and other courier rates in one place with our Shipping Calculator, add Parcel Delivery Insurance, and track the parcel to the Bolingbrook return center.
Sources
Checked on October 23, 2026 against Ulta Beauty's official pages. Return policies change, so confirm the details on the retailer's site before you ship.