Privacy Notice

1. Protection of Customer Information

We understand the importance of privacy to our customers and visitors to the Website. We will not give or sell confidential or personal information about our customer to any third party not affiliated with their transaction, except as required by law or as necessary to provide Shipixy services to the customer.We collect and store information about every package we handle so that we can efficiently provide the package delivery services demanded by our customers. We use information about our customers, their packages, and their shipping activity to provide or enhance the services we make available to our customers, to enhance our ability to communicate with our customers about additional services they may find of value, to satisfy our legitimate business interests (including performing trend analysis and market studies), to set prices, establish credit, fulfill a Contract of Carriage or Service Agreement, accomplish the billing function, and to comply with government regulations. Although government regulations vary in the many countries in which we operate, they frequently include the reporting of information to transportation safety, customs, and other regulatory agencies.As we collect and use information about our customers, we may contract with vendors to assist us in processing that information. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide Shipixy services to our customers.Some of the information collected by Shipixy is personal data or data which relates to an identifiable person. Examples of personal data are names, addresses, e-mail addresses, credit card numbers and telephone numbers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonymized data, with all names, addresses and other personally identifiable information removed, is sometimes shared with third parties. Finally, we do provide personal data to government agencies as required by law or regulation.In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the account owner, or the shipment recipient, to resolve a question or provide shipment status information.

2. Retention of Customer Information

We retain information about customers as necessary for business purposes and as required by government regulation. For example, we retain information about packages, including names and addresses, so that we can provide proof of delivery information and to process claim requests. We carefully dispose of records and delete information when retention periods expire.

3. Information the Website Collects

Users can visit most areas of the Website without revealing who they are or providing any information about themselves. However, some of our services require that users identify themselves in order to enable the function.

4. Cookies and Tracking

The Website uses a “cookie” file that is transferred to your computer’s hard drive, which can identify details of your IP address, operating system (e.g. Microsoft Windows, Mac O/S, Linux), browser (e.g. Internet Explorer, Safari, Firefox, plus the version of the Browser), locale (to determine which country you are accessing the Website from), and other user information (e.g. your username).Shipixy may use the information generated by cookies to: (a) track traffic patterns to and from the Website; (b) ensure any advertising is being shown to the most appropriate person; and (c) enable you to enter the Website and use certain services and to visit registered user only areas of the Website.You can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive. You do not need to have cookies turned on to use the Website but you will need them to log on to the Website and to access personalized or secure content on the Website. Some web pages may not function properly if the cookies are turned off.The website utilizes third party tracking and analysis tools. Such tools are used to collect information, which permits evaluation of the use of the Website, analysis of your behavior, and improvement of your experience with the Website.

One of these tools is PostHog, provided by PostHog, Inc., which we use as an analytics service provider for product analytics and session recordings. Product analytics measures how visitors use the Website, such as the pages viewed and the links and buttons clicked. Session recordings capture what happens on a page, such as clicks, scrolling and page changes, so we can find and fix usability problems. Anything you type into a form field is hidden in the browser and is not recorded. PostHog sets first-party cookies and local storage entries whose names start with "ph_", kept for up to 1 year. They are shared with our app at app.shipixy.com, so the Website and the app recognize the same visitor. PostHog stores this data in the United States. PostHog does not run on our internal admin pages. You can stop it by blocking cookies and site data for shipixy.com in your browser, or with a content blocker.

We send email newsletters through Amazon Simple Email Service (Amazon SES), provided by Amazon Web Services, Inc., from the address info@updates.shipixy.com. You receive them only if you subscribed on the Website or through one of our forms, or if you are a Shipixy customer with an account at app.shipixy.com.

To measure how our emails perform, each newsletter contains a small invisible image, and its links pass through t.updates.shipixy.com before taking you to the page. When you open a newsletter or click a link, we record the time, your IP address and the type of email app or browser you use. Some email apps, such as Apple Mail with Mail Privacy Protection, load images automatically, so our open counts are approximate. We also keep a record of whether each email was delivered, bounced or was reported as spam.

Every newsletter has a one-click unsubscribe link and a link to your email preferences, where you can choose which lists you receive or unsubscribe from all of them. When you unsubscribe, we stop sending you newsletters. Unsubscribing does not stop service emails about your account or your shipments. If an email to your address bounces permanently or is reported as spam, we add the address to a suppression list and stop emailing it.

5. Assent

Your continued use of this site signifies your assent to the Shipixy Privacy Policy. We reserve the right, at our discretion, to, modify, add, or remove portions of this policy at any time. Please check this page periodically for changes.

6. Modifications

We may modify this Privacy Policy from time to time without notice to you for any reason. We will provide or display notices of material changes on the Website and/or e-mail or notify you upon login about these changes – the form of such notice is at our discretion. Once we post or make available such changes on the Website, these changes become effective immediately, and if you use the Website after they become effective, it will signify your awareness about such changes. We recommend that you check back frequently and review this Privacy Policy regularly so you are aware of the most current updates.

7. Data Deletion

Upon your written request via email addressed to <admin-at-shipixy-dot-com>, Shipixy will delete all customer data and provide a certificate of deletion within thirty (30) days of such request, certifying that Shipixy has deleted all personal data. This does not apply to data that may be kept during the normal course of business in email or back-up systems. Notwithstanding the foregoing, you acknowledge and understand that the premature request to delete Personal Data may result in the inability to provide Services, impact the performance of Services, or the receipt of deliverables. Shipixy shall not be held liable for any performance impact, delays, suspensions, or the inability to satisfy quoted performance or deliverables guarantees in the event that you request the premature deletion of Personal Data.