It is so easy to send an item back to Patagonia after knowing its return process and conditions. Patagonia is famous for its Ironclad Guarantee, which allows customers to get a refund, exchange, or credit back on most products. It is necessary to look at Patagonia's return policy, Patagonia's refund schedules, and potential deductions on the return shipping before returning any product.
This guide describes the process of returning a Patagonia product, refund processing, shipping fees.
How to Return a Product to Patagonia?
Patagonia permits exchanges on new and sale products. Though time is not fixed any more strictly, customers are welcome to come back with the items with fit or color problems on time and in good condition with tags.
Your return parcel should be well prepared and with all the necessary documents so that you do not have to wait or have your parcel rejected. To send your Patagonia product back, use the following steps.
Step 1: Start the Return Process
To do an online return, visit the official Patagonia Returns page. You will be required to use your order number and email address. In case you have not got your order number, you may use the return form and attach the proof of purchase where possible.
Step 2: Prepare the Package
Pack the product in its original packaging as much as possible. Put the returned form or a copy of your invoice in the parcel. Good packaging can prevent damage during transit.
Step 3: Select a Return Shipping Method
When you print the return shipping label provided by Patagonia, a $7.00 refund value will be subtracted. This label has tracking and insurance. In case you want to use your own courier, send the parcel through an insured and tracked service. Items lost during a return shipment are not the concern of Patagonia.
Step 4: Ship the Parcel
Leave the package at the location of the courier or arrange a pickup service. A tracking number should be kept until the processing of the return and verification of the refund or credit are done.
Patagonia Returns Policy
Patagonia accepts returns on the majority of products purchased from Patagonia, including sale products. There are no specifications on the return deadline. However, in any case the returns sent back by reason of incompatibility in the fitting or color should be returned immediately with their complete tags. The return processing time is typically 7 business days from receipt into a Patagonia facility. Processing can take up to 14 business days during high seasons.
Products that are one year old or more or that have no delivery evidence are considered under the Ironclad Guarantee. In this situation, Patagonia offers a credit instead of a refund. Damaged products are not covered under this guarantee. The Patagonia stores also take back items and exchange them. Only the authorized dealers can return products that were bought directly by them, but Patagonia will receive returns on their behalf through the returns form or a store owned directly by the company.
Patagonia Refunds
The Patagonia refunds are paid back to the original payment method one used upon making the purchase. In case the order is over a year old, or no receipt is given, a credit for the item is made instead.
The refunds are done once the returned item is checked and approved. Any return shipping charge that applies, such as the label fee of $5 to $7, is subtracted before a refund is processed. When you choose an item credit, rather than a refund, Patagonia can potentially cover the return shipping cost, based on the return method you choose.
Returns a Patagonia Item Safely with Shipixy
If you need to book a courier to return an item to Patagonia, Shipixy can provide an easy and affordable way to ship a Patagonia product back to the company with a courier of your choice. Shipixy also lets you compare courier services in a single location instead of using standard retail return labels and choose the service that fits your budget and delivery requirements.
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