Placing an online order at Wayfair and later returning it is never a pleasant experience, particularly when the cost of the return shipment is greater than expected. In case you have purchased furniture or other home products from Wayfair and have to return them, it is better to learn about the Wayfair returns policy and refunds, which can help you prevent additional costs and delivery delays. The majority of Wayfair returns require customers to pay the shipping cost of the returned item, and in this case, it is important to select an appropriate shipping service.
How to Return an Item to Wayfair?
It is not hard to send a product back to Wayfair when you follow the right steps.
Step 1: Go to My Orders
Go to your Wayfair account and go to My Orders.
Step 2: Choose the Item to Return
Select the item you wish to return and then select the Return option.
Step 3: Choose Refund Method
Choose between Store Credit and Original Payment Method. Any shipping refund will be automatically deducted.
Step 4: Select a Return Method
Wayfair provides some of the following return options:
- FedEx drop-off
- FedEx pickup
- Bulky pickup of parcels right outside your front door (e.g for furniture)
- Inside doorway pickup
Confirmation email will be sent along with the return instructions or QR code. On those products shipped through UPS or FedEx, Wayfair will provide a shipping label to be returned that you can print at home, and assist you in locating a shipping center or a drop-off point in your area.
To have courier collections, there is an extra fee. To do it correctly, follow the Wayfair online returns procedure.
How to Package Your Wayfair Return
Returned goods are to be packed with care to prevent damage. Keep in mind the following instructions:
- Always use original packaging
- Remove old shipping labels
- Store delicate products appropriately
- Break down furniture when necessary
Correct packaging is done to avoid delays associated with refunds or rejection and to make sure that your product arrives at Wayfair in its original state.
Wayfair Returns Policy
The Wayfair returns policy provides the opportunity to return the majority of items within 30 days of delivery. The item should be unused and in its original state to be refunded. It should be undamaged. The furniture, decor, and home items that are returned to Wayfair must meet the requirements of the returns.
In case the original packaging is lost, you can place the item in a similar-sized box, but an oversized package should not exceed the size restrictions at Wayfair. Goods that are shipped in disassembled form should be shipped back in disassembled form. Wayfair does not take returns at their warehouses, and when the product returned does not reach their Returns Center, the refund can be returned.
Non-Returnable Items at Wayfair
Different products cannot be returned, such as:
- Clearance items
- Open-box items
- Gift cards
- Customized goods
- Discounted packages (when not refunded completely).
- Items marked “Non-Returnable.”
- Live plants and fabric samples
- Certain hazardous items
Before making a return, always visit the Wayfair product page.
Wayfair Refunds
Wayfair has two types of refunds, and neither one covers the cost of shipping the product back unless requested. Below are the two refund options:
- Store Credit: Issued within 24 hours when the returned item is received and inspected.
- Original Payment Method: Refunds can take as long as 3-5 business days to be processed, though some others may take up to 2 weeks.
The refund amount is usually reduced by the return shipping charges. Service charges and delivery fees charged at checkout are not refunded.
Book a Courier for Your Wayfair Return at Shipixy
Shipixy is a convenient and affordable option in case you would like your Wayfair return to be picked up at home or to be sent to another country. Shipixy collaborates with reputable carriers such as FedEx, UPS, and USPS, which offer volume-based shipping rates.
