If you purchase an item from Zappos and want to return it, Zappos has a 60-day return deadline for sending back products using the original payment method in exchange for a complete refund. For a full refund, products must not be worn, used, or damaged, and must be returned in their original packaging. Domestic shipped returns are free, whereas foreign clients should make their own arrangements to have their returns shipped courier. It is easy to give back an item to Zappos when you know the timeline of the returns, the packaging policy, and the refund method.
The vast majority of customers are sending back items because of sizing, detective items, or a change of mind, and Zappos is reputed to offer quick refunds and easy return service. However, the process is different when it comes to international returns due to the absence of prepaid labels. It is then important to choose the right courier so as not to experience delays or refused refunds.
How to Return an Item to Zappos?
Zappos has a simple return process. In the US, customers are able to ship back products using UPS free returns. The products can be returned using an original Zappos box or any safe shipping box, provided that all the old labels are taken off.
The goods should be in their original condition, including shoe boxes and tags, to prevent delays or rejection of the refund. Below are the steps to follow to return an item to Zappos:
1. Log in to Your Zappos Account
Click on My Account and then on Order History, where you will see a list of your orders. Select the one you wish to return.
2. Select the Item to Return
Select the item and mark the box that is beside the product, and then press Return Checked Items.
3. Choose a Return Reason
Choose a reason why you are returning the item and select the way you want to receive the return label (print or email).
4. Submit Your Return Request
Verify the return and create your UPS return label.
5. Pack Your Items Securely
Put the products in a box with the original packages. Do not add labels or stickers directly to shoe boxes.
6. Attach the Return Label
Affix the UPS label on the shipping box.
7. Drop off at a UPS Distribution Center
Do not use UPS drop boxes because they can slow down the scanning and refunding.
Note: In case you lack a printer, you may send an email request to Zappos customer care, and they will send you a return label.
Zappos Returns Policy
Zappos return policy is created to offer customers flexibility and still allow returned products to be resold. Zappos allows returns within 60 days of purchase for a full refund to the original payment method, as long as the items are sent back in new and unused condition. Goods have to be unworn, unused, and returned in their original packaging with all the tags.
Footwear should be in its original shoe box in its original condition, not with shipping labels or tape stuck to the box. Products that appear damaged, worn out, or modified are not eligible for a refund. Guest checkout orders can also only be returned within 60 days, with the refund being made in the same payment method used. Final Sale items are not returnable and are sold in their current condition.
Zappos Refunds
After your shipment is delivered to Zappos, the product is checked, and a refund is granted. This will normally take a duration of 5-10 business days once the package has reached the fulfillment center. Zappos provides the refund after inspection, and it should take you more or less time to see the money in your account, depending on what payment method you use. Refunds using credit and debit cards can take up to 10 business days, and international cards and PayPal wallets can take up to 30 days.
Afterpay orders can be refunded within 20 days, and Zappos gift cards can be refunded within 24 hours. In case of not receiving a refund for goods within 45 days from Zappos, the retailer has the right to refund the money and get the original payment method. Customers are advised to deliver items properly and trace them until they are received to avoid delays.
Return Zappos Items safely with Shipixy
When you are sending back a Zappos order outside the United States, you should organize reliable return shipping since the prepaid labels of Zappos do not cover international returns. Shipixy makes it easy, as it lets you compare all preferred courier services within a single location, and choose the most suitable one in terms of cost, delivery time, and tracking services.
The vast majority of customers are sending back items because of sizing, detective items, or a change of mind, and Zappos is reputed to offer quick refunds and easy return service. However, the process is different when it comes to international returns due to the absence of prepaid labels. It is then important to choose the right courier so as not to experience delays or refused refunds.
