It is not a difficult task to return an item to Zara when you know the Zara return policy, refund deadlines, and methods of returning it. Whether your Zara order did not fit, was damaged, or was not what you expected at all, be aware of how to return it correctly to avoid all the delays, rejected parcels, and getting a refund.
This guide covers information about how to make a return at Zara, items that cannot be returned, how online refunds are granted.
How to Return an Item to Zara?
Step 1: Check Your Return Eligibility
It is always important to make sure that your product is in the return timeframe of Zara before making a return. Online purchases are eligible to be returned within 30 days of the shipping date, and in-store purchases are eligible to be returned within 30 days of the purchase date. The product should be in unopened, original condition, and tags should not be removed.
Step 2: Begin the Return Request Online
Go to Zara.com, log in to My Account, and select Orders and Returns. Choose the order that you would like to send back, and either have a refund or an exchange. Once you are a guest, you can also initiate the return with the returns link in your order confirmation email.
Step 3: Select Your Return Method
Upon making the request, Zara will allow you to select your preference for returning the item. Depending on your location and type of order, you can choose a home return, drop-off return, or in-store return. Zara then gives precise guidelines on the method chosen.
Step 4: Pack Your Return Package
Package the item in its original packaging. Make sure that it is unutilized and all the labels are attached. Provide receipt or proof of purchase where necessary. Secure packaging is significant since the package is under your custody until it gets to Zara.
Step 5: Attach the Return Label
Zara offers a return label after the request has been accepted. Use the printed label transparently and clearly on the sealed package, as per the instructions. The label also indicates how the parcel would be collected or dropped.
Step 6: Deliver the Parcel or Visit the Store
In the case of home returns, the courier picks up the parcel as requested. In the case of drop-off returns, drop off the package at the chosen drop-off point before the deadline. When going back to the store, bring the product with you and your Zara QR code or receipt. In case you are not able to send it back, another person can do it on your behalf.
Zara Return Policy
Zara provides free returns and exchanges when customers make use of the official returns options of Zara. Zara has the right to decline any returns that are received after the deadline and returns that are received in a different condition than the one in which they were received.
It is also necessary to make returns in the same market or region where one purchased it. Your order details always indicate the final date of return, which prevents failure to meet the deadline.
Non-Returnable Restricted Items to Zara
Zara limits returns on some types of products to follow hygiene and safety standards. These products need to fulfill some requirements or cannot be returned at all:
- Swimwear should have the original hygiene sticker attached.
- Accessories should be returned with complete original packaging, boxes, and covers.
- Fragrances should be untouched and in their original packaging.
- Returned items that have no tags or indications of use can be rejected.
- Returns and exchanges are not allowed in special collections like 50 CREATORS.
Any failure to fulfill these conditions may lead to a turn back, or a refund may not be provided.
Zara Refunds
After Zara receives your return and verifies the product, the refund is returned in the same payment method as at checkout. In the case of in-store purchases, refunds are provided based on the original method of payment used, or an alternative can be given in case the original means is not available.
In the case of online returns, Zara typically takes up to 72 hours to issue the refunds once the parcel has been received. The refund can be approved, and a confirmation email is sent. Depending on your bank, it can also take up to 14 working days before the refunded amount appears in your account. In case you have used a drop-off service, the refund will be issued at the cost of the return fee.
Book a Courier With Shipixy
If you are returning Zara products through mail or even selling Zara clothes internationally, it is best to select the appropriate courier that allows you to save money and prevent delays.
Shipixy's shipping calculator allows you to get an immediate price estimate before booking, so there are no surprises. Get a free quote, select either pick up or drop off service, and monitor your parcel throughout the dispatch to delivery process. It is easy, cheap, and secure to send a return to Zara or ship your clothes to a customer with Shipixy.
