Lululemon Returns
Last checked: Source: lululemon Return Policy
Table of Contents
Lululemon accepts returns within 30 days of delivery (online orders) or purchase (in store) for unworn, unwashed items with hang tags attached.
Returns are free, by mail or at a lululemon store, but not at outlet stores. Exchanges are made in store only. Purchases made between October 13 and December 24 can be returned or exchanged until January 23.
Refunds go to your original card or a lululemon gift card. The warehouse takes 3 to 5 business days, then the credit takes 3 to 10 business days to show on your statement.
Compare other stores on our Retail Returns page.
Key facts
| Topic | Policy |
|---|---|
| Return window | 30 days from delivery (online) or purchase (in store); holiday purchases October 13 to December 24 until January 23 |
| Condition | Original product, unworn and unwashed, hang tags attached, original packaging if any, with proof of purchase |
| Return shipping cost | Free |
| Refund method | Original card or lululemon gift card; refunds after 30 days or without proof of purchase go to a gift card |
| Refund timing | 3 to 5 business days at the warehouse, then 3 to 10 business days to your statement |
| Exchanges | In store only |
| Not returnable | Gift cards, "We Made Too Much" items and customized products (final sale) |
| International returns | Must be made in the country of purchase |
How do I return a lululemon order by mail?
- Start the return online. Lululemon emails you instructions to print your shipping label.
- Pack the items with their hang tags attached, and include your proof of purchase.
- Take the parcel to your local post office within 14 days. After that the label expires and you need to ask lululemon for a new one.
Online orders can also be returned at any regular lululemon store. Store purchases can be returned in store, or you can contact lululemon to set up an online return.
Can you return worn lululemon shoes?
Yes. Shoes can be worn, but they must come back in the box with proof of purchase within 30 days of the original purchase date, for a full refund or an exchange.
Swimwear can only be returned unworn with the hygienic liner intact, and underwear only unused in its original packaging.
What is final sale at lululemon?
Gift cards (where the law allows), all "We Made Too Much" items and customized products are final sale. Lululemon Members can exchange or return sale items for a gift card, in store only.
What counts as proof of purchase?
The packing slip, a paper or online receipt, the delivery confirmation email, or your purchase history for lululemon Members. Without verifiable proof, you may be asked for a government photo ID, and the refund goes to a lululemon gift card. Gifts are refunded to a lululemon e-gift card and can be exchanged in store.
Every return is inspected, and lululemon can reject a return that is outside 30 days, worn, missing its hang tags, or not matched to proof of purchase.
Returning lululemon orders bought abroad
Returns must be made in the country where you bought the items. Orders from outside North America cannot be processed on the North America website; return them through the lululemon site of the country you ordered from.
Do you need your own carrier for a lululemon return?
Usually not: the lululemon return label is free. If it expires, ask lululemon for a new label instead of paying for postage. For stores that do not give you a label, compare courier rates in our Shipping Calculator.
Sources
Checked on October 23, 2026 against Lululemon's official pages. Return policies change, so confirm the details on the retailer's site before you ship.