SHEIN Returns

SHEIN accepts most returns within 30 days of delivery for new, unworn, unwashed items with original tags; underwear, jewelry and cosmetics are not returnable.

Your first return from an order is free. Each later return from the same order costs $6.99, deducted from your refund. You can drop off with a QR code at Happy Returns or the United States Postal Service (USPS), print a USPS label, or ship with any carrier at your own cost.

SHEIN refunds to your original payment method or your SHEIN Wallet, as you choose. The original shipping fee is not refunded.

Compare other stores on our Retail Returns page.

Key facts

How do I return a SHEIN order?

1. Sign in to your SHEIN account, go to My Orders, find the order and open Order Details.
2. Choose the items and a return method: one of the drop-off options below, or a self-return with any carrier.
3. Pack the items, ideally in the original transparent bag with the barcode. If it is damaged, lost or too small, use your own packaging.
4. Drop off or ship within 30 days of delivery. Never send the return to the sender address on your original package: it is not the return address.

How much does a SHEIN return cost?

Your first return of one or more eligible items from any order is free, subject to the SHEIN Fair Use Policy. For the second and any later returns from the same order, SHEIN deducts a $6.99 shipping fee from your refund.

Under the Fair Use Policy, a small number of customers with return activity far above typical levels may pay $6.99 per return. SHEIN says it always tells you in advance; if you get no such message, your returns stay free. No return shipping fee applies to incorrect, defective or damaged items.

What condition must SHEIN returns be in?

• Clothing: new, unworn, unwashed, undamaged and unaltered, with the original tags and the hygiene sticker (if any) intact.
• Shoes, bags and luggage: unworn, in the original branded box with all accessories. Shoes should only be tried on a soft, clean surface.
• Furniture: new, unused, in the original packaging with all manuals and parts.
• Electronics: new, unused, not activated, in the original packaging.
• Bundles: every item in the set goes back together.

SHEIN inspects every return. A return that fails the requirements is rejected with no refund, and a used, damaged or incomplete item gets a reduced refund.

How long does a SHEIN refund take?

SHEIN issues the refund within 24 hours, or within 1 hour to your SHEIN Wallet. Your provider then needs time to post it: credit and debit cards 5 to 10 business days (sometimes up to 30 days), PayPal 2 to 5 business days, Klarna 5 to 7 business days (sometimes up to 14 days).

A SHEIN Wallet balance cannot be withdrawn; it can only be spent on future purchases.

Faulty, damaged or marketplace items

If you receive a faulty or damaged item, contact SHEIN Customer Service within 90 days of the order date. Items from third-party sellers on SHEIN can have their own return window, shown on the product page and in your order history.

Shipping a SHEIN return yourself

With a self-return, you pay the carrier directly; SHEIN may reimburse the cost under certain conditions. For an oversized or overweight item, or a return from a remote area, SHEIN may ask you to arrange the shipment yourself, pay upfront and keep the proof of mailing, then contact SHEIN for reimbursement once the items pass inspection.

Shipixy lets you compare USPS, UPS and FedEx rates in one place with our Shipping Calculator, including Large Package Shipping. Every return you book is tracked, so you keep the proof SHEIN asks for.

Sources

Checked on October 23, 2026 against SHEIN's official pages. Return policies change, so confirm the details on the retailer's site before you ship.

• SHEIN Return Policy
• SHEIN Refund FAQ
• SHEIN Fair Use Policy for Returns