If you buy something at Macy's and then change your mind and want a refund, the retailer has a convenient return policy. But before sending any goods back to Macy, you must review the returns policy, since it is subject to change and update. The majority of products have a 30-day return period, while some product-specific categories offer 180-day return periods, depending on the time and date of purchase.
To the US customers, Macy's offers UPS Easy Returns as well as free in-store returns. The international customers are left to take their shipping back home, and it is therefore of importance to select a good courier so as not to experience delays.
How to Return an Item to Macy’s?
Macy's has flexible return policies depending on the location and method of purchase. Online purchases can be returned through mail or at a Macy's store, and in-store purchases have to be returned at a physical Macy's store. Macy also provides Easy Returns, which allows online customers to use UPS and even label-free returns, which is easy and convenient.
Step 1: Sign in to your Macy's Account
Log in to your Macys account and visit My Account Purchase History. When you have checked out as a guest, you can check your order by using your order number and email address.
Step 2: Choose the Item You Want to Refund
Find your order, choose the item or items you want to return, and click Return Item to initiate the process.
Step 3: Select a Refund Reason and Refund Method
Choose your refund reason and decide how you would like to get a refund. Refunds are issued back to the original means of payment.
Step 4: Choose How You Want to Return the Item
Macy permits multiple methods of returns. You will be able to submit your item in store, drop it at a UPS-store, or you can make use of label-free UPS returns, where you scan a QR-code and print the label. It is important to note that in-store bought items cannot be returned by mail.
Step 5: Pack Your Item Securely
Place the product in a strong box and make sure that the item is in its original form, with tags on it, and the packaging included. Shipping labels should not be placed on shoe boxes or any branded packaging, as it will delay refunds.
Step 6: Attach Return Label
In the case of mailing back, print and paste the UPS return label. In the case of label-free returns, it is enough to visit a UPS store with the package and present the QR code.
Step 7: Drop Off at UPS or Return In-Store
Send your package to a UPS location or drop it at any Macys store. Retain your receipt or tracking details until your refund is received. Curbside pickups are not accepted.
Note: Macy's Easy Returns is only applicable to online purchases, and most online orders at Macy's are covered when it comes to shipping. To use in-store returns, carry your invoice, packaging slip, or printed email confirmation. In case of unavailability, Macy may return your purchase through the original payment method.
Macy’s Return Policy
The returns policy at Macy's gives customers flexibility without compromising the quality of the products. The majority of products have a return period of 30 days, with some specific return periods lasting up to 180 days, based on the goods and the date of purchase.
To get a full refund, items have to be unused, unworn, and still in original condition, including tags and packaging. Macy can restrict exchanges with or without receipt, and shipping and delivery charges cannot be returned. During the holiday season, anything purchased between October 6 and December 31 is usually returned up to January 31, except in a few cases.
Product-Specific Return Periods
- Standard Goods: A majority of the clothes, shoes, and accessories have a 30-day return time.
- Extended Return Items: Selected categories can be shipped back up to 180 days, depending on the product and the date of purchase.
- iPhones: 14 days
- All Other Apple Products: 30 days
- Designer Brands: 14-30 days based on the brand and the condition of the item.
- Jewelry and Watches: 30 days with tag
- Dresses: 60 days
- Personal Care Items: Refundable within 60 days
- Optical Products: 30 days after the purchase.
- Small Electronics: 60 days
- Beauty Box: Cannot be returned or exchanged.
- Gourmet Food and Wine: Not returnable
- Gift Cards (Physical & Digital): Final sale, there are no returns or exchanges.
- Customized or Modified Items: Final sale and non-refundable.
Macy’s Refund
After your item is returned to Macy's, a refund will be given. The refunds are usually made in 7 business days once a return has been received at the warehouse or store. Refunds from credit and debit cards take between 5 and 10 business days, whereas PayPal and international card refunds can take up to 30 days, based on the payment provider.
Gift cards are usually refunded within 24 hours, but jewelry and watches would have to undergo an inspection that may take up to 14 business days before the refund is granted. The timing of the refund can be different depending on the speed of shipping, the volume of returns, and the original means of payment.
Book a Reliable Courier for Return Shipping with Shipixy
When you want to send the products back to Macys, outside of the United States, prepaid return labels do not apply, and you will be required to arrange return shipping yourself. Shipixy simplifies this and allows you to compare the courier service of trusted companies, select the most suitable price and speed of delivery, and send your return with full tracking by using its shipping calculator. Get a free shipping quote now.
