Sephora returns are easy to make when following the official procedure and Sephora returns policy. No matter whether you ordered at Sephora.com or at a Sephora store, knowing how to do a return properly will save time and avoid denied refunds or lost packages. Sephora offers the opportunity to return new or used beauty products to the company within the specific period of allowed returns, as long as the products meet policy requirements.
The returns may be done in-store or by mail, depending on the mode of purchase. It is highly advisable to read through the Sephora returns policy before dispatching anything back because returns conditions, refund deadlines, and methods of getting a refund vary with time.
How to Return an Item to Sephora?
Sephora provides two authorized return procedures for qualified products. One is returned by mail, and the other is returned in-store. To maximize the chances of your Sephora return being received and completed within the proper timeframe, it is recommended that you follow the proper return steps, pack it correctly, and add the necessary information.
Return Sephora Items by Mail
If you want to return products that you bought at Sephora.com through mail, these are the steps that you need to follow:
1. Sign in to Your Sephora.com Account
Log in to the same account where the original order was placed.
2. Start the Return Request
Choose what you want to return and the reason for returns.
3. Complete the Return Form
Complete both sides of the Return Form with the Order Summary. Be sure to add your name, email address, and phone number in case Sephora needs to get in contact with you.
4. Print the Prepaid Return Label
Sephora offers a prepaid returns shipping label at sephora.com/return label. Some of the returns can be provided as a printer-less option.
5. Pack the Item Securely
Put the product into the product box of the manufacturer and Sephora packaging. In case it is not available, the appropriate protective wrappings should be used to avoid damage during transit.
6. Adhere the Return Label Clearly
Stick the label with the prepaid design on the outside of the package.
7. Ship the Parcel Through USPS
The package should be dropped at a postal facility (USPS).
8. Track Your Return
Delivery can be tracked using the tracking number. Give a maximum of 2 weeks to have the return delivered and processed by Sephora.
Mail returns can be sent to:
Sephora
531 Chelsea Road
Aberdeen, MD 21001
Return Sephora Products In-Store
Any purchases, eligible on Sephora.com or in-store, can be returned at any Sephora store. Bring with you your receipt, order confirmation email, packing slip, or Beauty Insider details. The refund is made according to the mode of payment at checkout.
Note: Items bought in Sephora at Kohl’s are not to be returned to Sephora stores or sent out by mail to Sephora.
Sephora Returns Policy
In most situations, Sephora has a return policy that enables customers to request a refund after returning new or lightly used products. In order to qualify, one has to be able to present items within 30 days following the purchase with valid proof of purchase. There is a verification and approval of returns, and Sephora tracks the activity of returns to avoid misuse.
Refunds in the form of the original payment are given to qualifying returns, except against some payment options where store or online credit is applicable. Products returned after the deadline, with no evidence of purchase, or products that are not bought directly from Sephora can be rejected.
Return Policy During Peak Seasons
Sephora provides a long holiday return policy for purchases during peak holiday dates. To claim a refund, exchange, or store credit, eligible items must be returned within the specified deadline. The exception is limited to any purchase carried out directly at Sephora or Sephora.com.
Policy Conditions for Non-Returnable Items
Products that are returned should be in a reasonable condition, and certain products, including gift cards, final-sale products, and certain beauty kits, are not returnable. Sephora can demand a government-issued ID to confirm returns, and Beauty Insider points received on a refunded purchase are deducted after the return has been processed.
Sephora Refunds
Sephora returns are sent back with a money-back guarantee after the items have been recovered and checked. The process of mail returns may require up to 30 days to be completed, whereas the process of in-store returns will usually be done more quickly. How soon you get your money back might also depend on your bank or payment provider.
Refunds are provided depending on the original form of payment, such as credit and debit cards, PayPal, Venmo, Klarna, Afterpay, or Sephora store or online credit, where applicable. In the case of buy-now-pay-later services, the payment plan and refund amount are modified depending on the terms of the provider. The refund processing process starts officially after Sephora receives and accepts the return.
Send Back Sephora Products with Shipixy
When returning an item, always read the Sephora returns policy to confirm eligibility, time limits, and refund policies. Proper item packaging, adhering to official procedures when making a return, and selecting a trustworthy courier are the key for a smooth Sephora return.
In case you need to organize your own return shipping, particularly for the international Sephora returns, Shipixy will assist you in comparing, booking, and shipping your package securely and cost-effectively.
The returns may be done in-store or by mail, depending on the mode of purchase. It is highly advisable to read through the Sephora returns policy before dispatching anything back because returns conditions, refund deadlines, and methods of getting a refund vary with time.
