Lulus Returns
Last checked: Source: Lulus Returns Policy
Table of Contents
Lulus accepts returns within 30 days of delivery for items in new, original condition with all tags attached; Final Sale items cannot be returned.
Your return must be postmarked, or dropped off at a Happy Returns Return Bar, within those 30 days. Lulus deducts a $6.95 return shipping fee per return shipment, but you get an equal online store credit when you choose store credit as your refund.
Refunds take 10 to 14 business days after your return reaches the Lulus warehouse. Exchanges for a different size or color of the same style are free for United States orders.
Below are the key facts, the steps, and what to do when Lulus cannot give you a label. For other stores, see our Retail Returns guides.
Key facts
| Topic | Policy |
|---|---|
| Return window | 30 days from delivery (postmarked or dropped off at a Return Bar by then) |
| Condition | New, original condition; not worn, washed or altered; all tags and original packaging |
| Return shipping cost | $6.95 per return shipment, deducted from the refund (may be taxed by state) |
| Refund method | Original payment method or online store credit |
| Refund timing | 10 to 14 business days after the return arrives at the warehouse |
| Exchanges | Free, same style in another size or color, United States orders only |
| Not returnable | Final Sale items, gift cards and accessories marked as non-returnable |
| International returns | Refund only, with a prepaid Express DHL label whose cost Lulus does not cover (Canada excluded) |
How do I return a Lulus order?
- Start your return in the Lulus Return Portal and choose your refund method: your original payment method or online store credit.
- Pick a return label or a Happy Returns QR code. Labels are issued for United Parcel Service (UPS) or the United States Postal Service (USPS), depending on package weight and location.
- With a label, pack the items in a protective outer box or poly mailer. Shoes go in their original shoe box inside a separate shipping box. Do not stick the label on the product packaging, or the return may be denied.
- With a QR code, take the unpackaged items and the code to a participating Return Bar within 50 miles of your original delivery address. You need no label and no box.
- Ship or drop off within 30 days of delivery. Returns postmarked after the window closes are not accepted.
If an item arrived damaged, wrong or missing, contact Lulus Customer Service within the 30-day window before you start a return.
How much does a Lulus return cost?
Lulus deducts $6.95 for each return shipment: each return label you use, and each Happy Returns drop-off made with its own QR code. Lulus does not refund the original shipping fee or the return shipping fee.
You can offset the fee with an online store credit equal to it when you log in to your Lulus account and choose online store credit as your refund method. It is limited to one credit per order and is not available for orders paid with online credit or Klarna.
Customers under the Lulus High Volume Returns Policy pay an $8.00 label fee per return label and a $3.00 restocking fee per item, and are refunded in online credit only. The policy applies at $3,000 of returns in 12 months or $1,500 in 6 months, each combined with a return rate of 80% or more. Bridal try-on orders can ask customer care for an exemption.
Can I exchange a Lulus item?
Yes, for the same style in a different size or color, at an equal or lower price, subject to availability. Exchanges are for orders shipped within the United States only, and each item can be exchanged once.
Lulus ships the replacement free with standard shipping before your original comes back. You then have 10 days from the replacement's delivery to return one of the two items, or Lulus charges the replacement to your original payment method. Orders paid with Afterpay, Klarna or fully with online store credit cannot be exchanged.
Final Sale items with a final paid price over $20 may get a one-time size or color exchange of the same item. At $20 or less, they cannot be returned or exchanged.
What can you not return to Lulus?
- Final Sale items, as shown on the product page.
- Gift cards.
- Accessories marked as not eligible for return on the product page.
- Items that are worn, washed, altered, or missing tags, including untampered wardrobe ribbons where they apply.
- Opened beauty and wellness products: they must be unused, in their original packaging, with the seal unbroken.
- Handbags without the dust bag they were sold with, and sets returned in other sizes than sold.
Returning Lulus orders from outside the United States
International returns are refund only and go back to the original payment method. Except from Canada, they must use the prepaid Express DHL return label from Lulus, and Lulus does not cover the cost of return shipping for orders shipped outside the United States. The same 30-day postmark window applies, and prepaid duties and taxes are not refunded.
Shipping a Lulus return yourself
Lulus may not offer return labels or Happy Returns QR codes in some locations, including Alaska and Hawaii, and gives no prepaid return option to U.S. territories or APO/FPO addresses. In that case, Lulus asks you to ship the return with an insured carrier to the return address it provides.
That is where Shipixy helps. Compare UPS, USPS and other courier rates in one place with our Shipping Calculator, add Parcel Delivery Insurance, and keep the tracking record of your return shipment until Lulus confirms your refund.
Sources
Checked on October 23, 2026 against Lulus's official pages. Return policies change, so confirm the details on the retailer's site before you ship.