It is not difficult to return an item to the Old Navy or get a refund when you know how to properly make a return and read the Old Navy Returns Policy before sending something back. A lot of shoppers seek clear information on how to make returns to Old Navy, and on what happens to the refunds, and how to book a courier to save time on returns and avoid rejections.
Regardless of where you shopped online or in the physical store, understanding how Old Navy returns and refunds works allow you to get your money back without any problems.
How to Return a Product to the Old Navy?
To mail back Old Navy products, one can do so through the following steps:
1. Sign in to Your Old Navy Account
Go to OldNavy.com and sign in with the account on which the order has been placed.
2. Go to Your Orders Page
Click on the Orders section and pick whatever you want to refund.
3. Start the Return Process
Click Return or Exchange beside the product.
4. Select a Return Reason
Select the purpose of your return and validate your request.
5. Print the Prepaid Return Label
Old Navy offers a prepaid shipping label that is free of charge and can be used on eligible online orders. Print it clearly.
6. Pack the Item Securely
When possible, use the original packaging. The items should be unclean, untouched, and unutilized.
7. Include Proof of Purchase
Insert the invoice or packing slip within the package.
8. Attach the Return Label
Put the label on the outside of the box, stick the return label firmly, and remove any old labels.
9. Drop Off the Package
Drop off your package at either a UPS or USPS office, based on the label you have.
Note: These steps are to be followed correctly to avoid the delayed or rejected returns of Old Navy.
Old Navy Returns Policy
Old Navy offers free returns and exchanges on eligible items, and therefore, the return process becomes easy for customers. The online purchase requires most products to be returned within 30 days of delivery or within 30 days of purchase of in-store products. Items should be in their original state, unwashed, and unworn in order to be a qualifying item in case of a return or exchange. Old Navy takes time to screen returned products to confirm they adhere to these standards and policies to allow a refund or exchange.
In case of damages or defects of a product, Old Navy permits returns beyond the usual return period. All refunds, however, require proof of purchase. Products that are marked as mail-only cannot be returned to the store, but instead have to be returned through the mail. Items that are sold by third parties are final sales and cannot be returned to Old Navy. These products should be sent back to the seller it belongs to according to their return policy.
Old Navy Refunds
Old Navy refunds are issued to the original payment method after they receive and inspect the returned item. After the arrival of the return, the inspection process normally takes between 3 and 5 business days.
Refunds are usually made within 1 to 3 business days upon approval. The last date of refund can change based on your bank or payment provider. The actual process of refunding only starts after Old Navy has received and accepted the returned item.
Return Old Navy Items Safely with Shipixy
In case you require a courier to deliver your Old Navy return, Shipixy allows you to compare shipping companies and book the best one without delay. You can calculate the shipping using the Shipixy shipping calculator, compare drop-off or pickup services, and ship your return safely. Get a free shipping quote for returning items located outside the US.
Regardless of where you shopped online or in the physical store, understanding how Old Navy returns and refunds works allow you to get your money back without any problems.
