If you are not completely satisfied with your IKEA purchase, IKEA offers a return deadline, within which most items can be returned. It also does not matter whether your product is small, large, open, or unopened, knowing how IKEA returns work can save you time and unnecessary expenses.
In this guide, we’ll describe how to return a product to IKEA, IKEA's returns policy, how refunds are processed, and how to ship IKEA products back through a courier with Shipixy, as well as how to obtain a free shipping quote.
How to Return an Item to IKEA
The IKEA return policy may vary, so before sending something to IKEA, one should check the policy. IKEA accepts in-store returns as well as by mail, based on the size and location of the item. IKEA products can be returned to any IKEA store with purchase receipts. In certain locations, IKEA can provide pickup service on large or bulky products, although the service is not offered in all locations and costs a fee.
A lot of customers prefer to hire a courier of their choice in order to regulate the cost and speed of delivery. In case of shipping back by mail, your package will be shipped to the closest IKEA store or the IKEA Returns Department. After receiving it, processing normally takes 7-10 business days.
Below are the steps to return an IKEA product by a Courier.
Step 1: Review IKEA Return Eligibility
Make sure your item is within the IKEA return conditions and within the return period.
Step 2: Prepare Proof of Purchase
Provide your online order number or store receipt. IKEA needs evidence of purchase for all returns.
Step 3: Download IKEA Return Form
Visit the IKEA site and get the return slip ( PDF). Enter all necessary details such as your contact information and the purpose of your return.
Step 4: Wrap the Product Safely
Put it in a good cardboard box and good packaging material. Make sure the item is well-packed to avoid being damaged during shipping.
Step 5: Address the Package Correctly
Send your parcel to the KEA Returns Department with the return address as listed by IKEA from the closest store.
Step 6: Book a Courier Service
IKEA gives you the freedom to use any courier service, however, the cost of returning shipping will be your own burden. The most affordable one is often ground or economy shipping.
Step 7: Track Your Return
Send back an item using a tracked courier service because you will know when IKEA gets your return.
IKEA Return Policy
IKEA has a flexible returns policy, which enables its customers to exchange most products in case they are not satisfied. You have a period of 365 days to make a return on items that have not been opened and 180 days to make a return on those that have been opened, as long as you have verifiable evidence of purchase. The purchases of mattresses are considered separately and may be exchanged only once every 90 days.
Exchange can be made at any IKEA store when you carry the item, your receipt or order confirmation, and a valid photo identity. IKEA Planning Studios and IKEA Pick-Up Point do not accept returns. In case of a damaged or incomplete order or a missing part, IKEA can provide the replacement part or some other solution with the help of customer support.
IKEA Refunds
IKEA refunds customers with the same payment method that they used at checkout. In case of in-store returns, refunds are usually made instantly. In cases of mail or courier returns, the refund is made within 7-10 business days upon receipt of the package by IKEA.
How quickly the money reaches your account may depend on your bank or payment provider. To prevent delays, IKEA demands that all mailed returns have evidence of purchase and a filled returns form.
Send IKEA Products Back with Shipixy
When you have to send an item back to IKEA using a courier, you can arrange your own retail return. In certain regions, IKEA might provide a pick-up service for large products, but this service is not available everywhere and has an additional fee depending on the size of the item and the place of delivery. In order to verify the availability and prices, IKEA recommends calling the customer care at 1-888-434-4532.
It is usually cheaper to book your own courier. Shipixy also allows you to compare courier services, select economy or ground delivery, and receive an instant shipping quote before booking.
