If you buy something at Gap and want to return it, you can ship the eligible item within the provided time frame under the refund policy to receive the money back based on the original payment method. Products should be untouched, uncleaned, and unutilized, and all original tags and packaging should be in place. Gap provides free returns in the United States, whereas global customers have to organize their return shipment.
How to Return an Item to Gap?
Gap provides various options for returns based on the place and mode of purchase. Orders placed online can be returned via mail or in-store. The Gap online orders have the standard return process as follows.
1. Log in to Your Gap Account
Visit the Gap online store and sign in. Select Order History to locate the purchase that you wish to return.
2. Select the Order to Return
Select the order and click Return Order. Choose the item that you wish to return.
3. Choose a Return Reason
Choose a reason for returning and verify the state of the item.
4. Generate a Return Label
Gap enables you to print a prepaid UPS or USPS return label for eligible returns. Print the label and retain a copy to track.
5. Pack Your Items Securely
Package goods in original packaging or a heavy shipping box. Products should be unwashed, unworn, and untouched with labels on them.
6. Include Proof of Purchase
Attach the original invoice or order confirmation to the package.
7. Attach the Return Label
Take off the previous shipping labels and place the new return label on.
8 .Drop Off the Package
Depending on the label you have chosen, drop the parcel either at an approved UPS Store or USPS Post Office.
Note: When sending back goods outside the US, you may not have prepaid labels, and therefore, you will be required to order your own return label through a trusted courier to prevent delays and denied refunds.
Gap Returns Policy
Gap return policy aims at being fair and maintaining the items in resalable conditions. Here is guidelines for returns and exchanges of items at Gap:
- Goods should be unused, unwashed, and not worn.
- Original tags and labels should be attached.
- Standard Gap returns must be returned within 45 days after purchase.
- Evidence of purchase must exist.
- Any damaged or faulty goods may be returned at any time.
- Swimwear should contain the original hygiene liner.
- Products that are labeled as mail only cannot be refunded in-store.
When customers use the Gap returns process, the return is free for the eligible items. However, international customers might be required to organize their own courier service. Gap also provides in-store returns on online purchases, provided that the item is not limited to mail returns and is returned in the same country of purchase.
Gap Refunds
Once your return package has been received and reaches the fulfillment center at Gap, the items are inspected, and the refund is processed. Refunds are normally processed within 5-10 business days upon receipt of the return. Refunds are made on the basis of the initial mode of payment. Depending on which bank you have, credit and debit card refunds can take longer to appear in your account. Online credits, where applicable, can be done more quickly.
Not getting your refund in 14 days after confirmation? Gap advises you to contact your bank using the details of the return confirmation. Customers must never lose their tracking evidence until the refund is done.
Returns Gap Items Safely With Shipixy
When Customers want to return Gap orders outside the US, they have to arrange their own return shipping, since Gap's prepaid label may not cover international returns. Shipixy simplifies this process and is able to compare trusted courier services in a single place. Shipixy allows you to check prices, select pick up or drop off services, and order a courier depending on cost, delivery time, and tracking.
Book a courier with Shipixy to ship your Gap items safely, find the best shipping options, and receive a free shipping quote today.
