Shipixy understands the importance of protecting the privacy of Shipixy.com (the “Website”) users. The information collected is used to market and improve the services we and our subsidiaries offer, to improve the Website content, and to contact you with updates to the Website or for other marketing purposes.
1. Protection of Customer Information
We understand the importance of privacy to our customers and visitors to the Website. We will not give or sell confidential or personal information about our customer to any third party not affiliated with their transaction, except as required by law or as necessary to provide Shipixy services to the customer.
We collect and store information about every package we handle so that we can efficiently provide the package delivery services demanded by our customers. We use information about our customers, their packages, and their shipping activity to provide or enhance the services we make available to our customers, to enhance our ability to communicate with our customers about additional services they may find of value, to satisfy our legitimate business interests (including performing trend analysis and market studies), to set prices, establish credit, fulfill a Contract of Carriage or Service Agreement, accomplish the billing function, and to comply with government regulations. Although government regulations vary in the many countries in which we operate, they frequently include the reporting of information to transportation safety, customs, and other regulatory agencies.
As we collect and use information about our customers, we may contract with vendors to assist us in processing that information. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide Shipixy services to our customers.
Some of the information collected by Shipixy is personal data or data which relates to an identifiable person. Examples of personal data are names, addresses, e-mail addresses, credit card numbers and telephone numbers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonymized data, with all names, addresses and other personally identifiable information removed, is sometimes shared with third parties. Finally, we do provide personal data to government agencies as required by law or regulation.
In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the account owner, or the shipment recipient, to resolve a question or provide shipment status information.
2. Retention of Customer Information
We retain information about customers as necessary for business purposes and as required by government regulation. For example, we retain information about packages, including names and addresses, so that we can provide proof of delivery information and to process claim requests. We carefully dispose of records and delete information when retention periods expire.
3. Information the Website Collects
Users can visit most areas of the Website without revealing who they are or providing any information about themselves. However, some of our services require that users identify themselves in order to enable the function.
4. Cookies and Tracking
The Website uses a “cookie” file that is transferred to your computer’s hard drive, which can identify details of your IP address, operating system (e.g. Microsoft Windows, Mac O/S, Linux), browser (e.g. Internet Explorer, Safari, Firefox, plus the version of the Browser), locale (to determine which country you are accessing the Website from), and other user information (e.g. your username).
Shipixy may use the information generated by cookies to: (a) track traffic patterns to and from the Website; (b) ensure any advertising is being shown to the most appropriate person; and (c) enable you to enter the Website and use certain services and to visit registered user only areas of the Website.
The website utilizes third party tracking and analysis tools. Such tools are used to collect information, which permits evaluation of the use of the Website, analysis of your behavior, and improvement of your experience with the Website.
7. Data Deletion
Upon your written request via email addressed to <admin-at-shipixy-dot-com>, Shipixy will delete all customer data and provide a certificate of deletion within thirty (30) days of such request, certifying that Shipixy has deleted all personal data. This does not apply to data that may be kept during the normal course of business in email or back-up systems. Notwithstanding the foregoing, you acknowledge and understand that the premature request to delete Personal Data may result in the inability to provide Services, impact the performance of Services, or the receipt of deliverables. Shipixy shall not be held liable for any performance impact, delays, suspensions, or the inability to satisfy quoted performance or deliverables guarantees in the event that you request the premature deletion of Personal Data.